Privacy Policy

1. Introduction

HUXO ("we", "our", "us") is committed to protecting the privacy and personal information of every individual who visits, browses, or makes a purchase through huxoclothing.com ("the Website"). This Privacy Policy outlines in full transparency how we collect, use, store, share, and protect your personal data in accordance with applicable data protection laws and regulations. By accessing or using our Website, you consent to the practices described in this policy. We encourage you to read this document carefully and contact us at contacthuxoclothing@gmail.com if you have any questions or concerns.

2. Information We Collect

When you interact with HUXO, we may collect the following categories of personal information:

Identity & Contact Information: Your full name, email address, phone number, and billing or shipping address provided at the time of purchase or account creation.

Transaction Information: Details of products purchased, order history, payment method type (we do not store full card details), and transaction amounts.

Technical Information: IP address, browser type and version, device type, operating system, referring URLs, pages viewed, and time spent on the Website. This data is collected automatically through cookies and analytics tools.

Communication Data: Any messages, queries, or feedback you send to us through our contact form or email.

3. How We Use Your Information

We use the personal information we collect for the following purposes:

— To process and fulfil your orders, including payment processing, shipping coordination, and order confirmation communications.

— To communicate with you regarding your orders, account activity, returns, and any service-related updates.

— To send you marketing communications, promotional offers, and new collection announcements, only where you have opted in to receive such communications.

— To improve and personalise your experience on our Website, including product recommendations, website functionality, and customer service.

— To comply with legal obligations, prevent fraud, resolve disputes, and enforce our terms and policies.

4. Sharing of Information

HUXO does not sell, rent, or trade your personal information to any third party for their marketing purposes. We may share your data only in the following limited circumstances:

Service Providers: We work with trusted third-party service providers including Shopify (e-commerce platform), payment gateways, and logistics partners to fulfil your orders. These parties are contractually bound to handle your data securely and only for the purposes we specify.

Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities such as a court or government agency.

5. Cookies

Our Website uses cookies — small text files stored on your device — to enhance your browsing experience, remember your preferences, analyse Website traffic, and support marketing activities. You may choose to disable cookies through your browser settings; however, please note that doing so may affect the functionality of certain parts of our Website. By continuing to use our Website without disabling cookies, you consent to our use of cookies as described in this policy.

6. Data Security

We take the security of your personal data seriously and implement a range of technical and organisational measures to protect it from unauthorised access, disclosure, alteration, or destruction. Our Website is served over HTTPS with SSL encryption. Payment transactions are processed through Shopify's PCI-compliant secure infrastructure. While we strive to protect your data, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Your Rights

You have the following rights with respect to your personal data:

— The right to access the personal data we hold about you.

— The right to request correction of inaccurate or incomplete data.

— The right to request deletion of your personal data, subject to legal obligations.

— The right to withdraw consent to marketing communications at any time by clicking "unsubscribe" in any email we send.

To exercise any of these rights, please contact us at contacthuxoclothing@gmail.com. We will respond to all requests within 30 days.

8. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact us at contacthuxoclothing@gmail.com. We are committed to resolving any privacy-related concerns promptly and transparently.